Forgotten, Email, User ID or password?
Contents
Underneath Sign in, select the forgotten sign in option. Then follow the steps on-screen to retrieve your sign in credentials.
Forgotten Email
Enter your mobile phone number, then select Continue. You will be redirected to a verification page on the website and a code will be generated and sent to your mobile. Simply enter the verification code, then select Continue. Select your email address then sign in as normal.
Forgotten User ID
Enter your practice postcode, select your practice, confirm your personal details and follow the instructions on-screen.
Forgotten Password
To reset your password using Patient Access, you must have your email address and mobile number recorded. If you don't have these details recorded, you need to contact Patient Access support.
Select Forgotten Password. Enter your Email address or User ID, then select Continue. You will receive an email with a link.
Once you select the link you will be redirected to a verification page on the website and a code will be generated and sent to your mobile. Simply enter the verification code, select Submit, then enter and confirm your new password.
If you are using a private computer or device, not a public computer, and would like your password to be visible as you type, select the 'show' icon at the end of the password field.
Still having a problem?
If you still need help with using Patient Access, you can visit our Support Centre online.
If you want to discuss medical issues, please contact your practice
